{"id":14747,"date":"2023-06-12T00:00:00","date_gmt":"2023-06-12T00:00:00","guid":{"rendered":"https:\/\/adn.monetizemail.com\/?p=14747"},"modified":"2023-06-12T14:15:31","modified_gmt":"2023-06-12T14:15:31","slug":"wiesbaden-lodge-named-best-in-imcom-for-third-year-in-a-row","status":"publish","type":"post","link":"https:\/\/adn.monetizemail.com\/?p=14747","title":{"rendered":"Wiesbaden Lodge named best in IMCOM for third year in a row"},"content":{"rendered":"
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\n The Wiesbaden Lodge’s Nichole Weigel was named the Lodge Employee of the Year in the worldwide competition.
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\n The Wiesbaden Lodge has been named the best in IMCOM for the third year in a row.
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\n Wiesbaden Lodge Manager James Weber (right), Manager of the Year, and Employee of the Year Nichole Weigel (second from left) work with the receptionists at the Wiesbaden Lodge.
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WIESBADEN, Germany – They say good things come in threes.<\/p>\n

For patrons and staff of the Wiesbaden Lodge that means celebrating the lodge\u2019s third year in a row as the best worldwide. Not only did the facility earn Lodging Operation of the Year honors in the Large Category (for the third year in a row) in the Installation Management Command competition, but Wiesbaden Lodge Manager James Weber was named Manager of the Year (for the third time).<\/p>\n

The Wiesbaden Lodge\u2019s Nichole Weigel also earned recognition as Army Lodging\u2019s Employee of the Year.<\/p>\n

\u201cWe\u2019ve got a great team,\u201d said Weber, acknowledging that the Lodge of the Year Award \u201ccelebrates the whole group of people who work at the lodge.<\/p>\n

\u201cMost people don\u2019t realize all that goes on at the hotel,\u201d to consistently provide outstanding customer service, said Weber, describing the many moving parts of the operation \u2013 from housekeeping and linen services to grounds keeping, reception, training, accounting and more.<\/p>\n

\u201cIt has to be everyone involved in the effort. \u2026 People do this job because they really care. They are all working toward that goal of taking care of people,\u201d he said.<\/p>\n

Having earned the prestigious Certified Guest Service Property designation from the American Hotel and Lodging Educational Institute in 2015, the Wiesbaden Lodge has continued to ensure excellent service through a mix of ongoing training, peer-to-peer recognition and other developmental initiatives.<\/p>\n

\u201cTo begin with, new employees get a week-and-a-half of standardized training,\u201d said Weber, whereafter, \u201cthey work closely with their supervisor. After 90 days, they can get certified with the AHLEI.\u201d<\/p>\n

Throughout the process, the management staff acknowledges and celebrates each step, he explained. \u201cWhen staff complete their training we have a little ceremony. They really get welcomed into the team and continue to develop. It\u2019s about a two-month process,\u201d Weber said.<\/p>\n

\u201cI\u2019ve got great supervisors here,\u201d said Weigel, who has worked her way up the ranks from reception to overseeing accounting at the lodge in her nearly 10 years at the Wiesbaden Lodge.<\/p>\n

\u201cI\u2019m super grateful for the recognition,\u201d she said. \u201cI think the culture here has really empowered me. \u2026 It\u2019s based on collaboration and teamwork. We all have the same mission and vision. Management makes it very clear to realize what our mission is\u201d \u2013 providing the best possible service for guests.<\/p>\n

The Lodge Employee of the Year said her work has inspired her to pursue academic credentials to support her career. \u201cI\u2019m working on getting my bachelor\u2019s degree in business administration. \u2026 Working full-time here and full-time in school has been tough, but it\u2019s allowed me to excel in my job and has contributed to my growth and development.\u201d<\/p>\n

\u201cShe makes sure all of our books are straight,\u201d said Weber, pointing out that the Wiesbaden Lodge earned $6 million in revenue last year.<\/p>\n

Consistent positive feedback from the people it serves attests to the hard work of the staff. \u201cWe get a lot of customer comment cards such as \u201cpeople were so nice and really took care of us,\u201d said Weber, adding that some guests stay at the facility for 30-50 days.<\/p>\n

\u201cWe sell about 50,000 rooms a year. On any given day, we\u2019ll have about 175 guests,\u201d depending on the time of year, he said.<\/p>\n

Among the 50 employees who work at the Wiesbaden Lodge, many have been with the team for up to a decade or more, which also helps in ensuring consistency and outstanding service, Weber said. \u201cI think that being here for a while really helps. That climate (of excellence) catches on. It\u2019s contagious.\u201d<\/p>\n

The manager said he works closely with other lodge managers to ensure high standards across the force. \u201cWe\u2019re doing a lot of things \u2013 such as serving waffles, cookies and having espresso in the rooms to name a few \u2013 that other lodges in Europe are now offering \u2013 many of these initiatives have started in Wiesbaden,\u201d Weber said.<\/p>\n

The Wiesbaden Lodge and its staff will be honored by the Garrison Command team during a special celebration event this summer \u2013 \u201conce the trophies arrive,\u201d said Weber. As part of the award, the Lodge will receive $25,000 to be used toward further lodge operation improvements. Each staff member on the rolls at the time of the Lodging Operation of the Year awards will also receive a Lodging of the Year pin and a special act award of $173.<\/p>\n","protected":false},"excerpt":{"rendered":"

1 \/ 4 Show Caption + Hide Caption \u2013 The Wiesbaden Lodge’s Nichole Weigel was named the Lodge Employee of the Year in the worldwide competition. (Photo Credit: Karl Weisel) VIEW ORIGINAL 2 \/ 4 Show Caption + Hide Caption \u2013 The Wiesbaden Lodge has been named the best in IMCOM for the third year […]<\/p>\n","protected":false},"author":2,"featured_media":14749,"comment_status":"close","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14747","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts\/14747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14747"}],"version-history":[{"count":3,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts\/14747\/revisions"}],"predecessor-version":[{"id":14754,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts\/14747\/revisions\/14754"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/media\/14749"}],"wp:attachment":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}