{"id":234458,"date":"2024-07-24T00:00:00","date_gmt":"2024-07-24T00:00:00","guid":{"rendered":"https:\/\/adn.monetizemail.com\/?p=234458"},"modified":"2024-07-25T00:15:34","modified_gmt":"2024-07-25T00:15:34","slug":"afimsc-comptroller-app-gives-time-back-to-airmen-guardians","status":"publish","type":"post","link":"https:\/\/adn.monetizemail.com\/?p=234458","title":{"rendered":"AFIMSC comptroller app gives time back to Airmen, Guardians"},"content":{"rendered":"<div><\/div>\n<p>The <a href=\"https:\/\/www.afimsc.af.mil\/\" target=\"_blank\"><strong>Air Force Installation and Mission Support Center<\/strong><\/a>\u2019s Financial Management Directorate has a new app that\u2019s saving comptroller customers time and eliminating the frustration of sitting in waiting areas for appointments.<br \/><!--image-->\n    <\/p>\n<p><!--media-inline--><\/p>\n<p>Called QTrac, the customer appointment scheduling, queuing and reporting tool was implemented as a pilot program at six comptroller squadrons in October 2023. Since then, more than 32,000 customers with finance needs have used the platform.<\/p>\n<p>Results of the pilot program look promising, said Kurt Schmidbauer, AFIMSC FM Integration Branch chief. Currently available at 38 locations, QTrac is enhancing customer services at comptroller squadrons.<\/p>\n<p>\u201cIt gives customers the flexibility to schedule virtual or in-person appointments with comptroller squadron personnel from home or work by using an online web-based application,\u201d he said. \u201cAn available cellphone app allows customers to scan QR codes at multiple locations across an installation to schedule an appointment.\u201d<\/p>\n<p>Real-time updates on wait times also help customers better manage their time. They can log in and monitor the queue from anywhere.<\/p>\n<p>\u201cThe importance of having virtual queuing systems in line with mission readiness is evident in QTrac\u2019s ability to reduce and oftentimes eliminate physical wait times by letting customers know when they should proceed to their finance appointment,\u201d Schmidbauer said.<\/p>\n<p>Lt. Col. Charlton Freeman, 633rd Comptroller Squadron commander at <a href=\"https:\/\/www.jble.af.mil\/\" target=\"_blank\"><strong>Joint Base Langley-Eustis<\/strong><\/a>, Virginia, said the program has streamlined customer-service operations and impressed his higher headquarters commander.<\/p>\n<p>\u201cOur wing commander brought in the <a href=\"https:\/\/www.15af.acc.af.mil\/\" target=\"_blank\"><strong>15th Air Force<\/strong><\/a> commander to show him how we are returning hundreds of hours to our Airmen, their families, and mission centers across Joint Base Langley-Eustis,\u201d Freeman said.<br \/><!--image-->\n    <\/p>\n<p><!--media-inline--><\/p>\n<p>QTrac comes with a powerful reporting feature that provides FM with analytical data pertaining to customer demographics and trends that give comptroller squadrons across the Department of the Air Force the power to effectively manage and improve customer service operations.<\/p>\n<p>\u201cWith this multi-faceted platform, our FM community can track the total number of customers it supports, wait times, rate of customer issues by category and satisfaction ratings. This data has been used to further track and prioritize areas of improvement and engagement for financial service operations,\u201d said Angie Trego, AFIMSC Financial Operations Division chief.<\/p>\n<p>QTrac should be operational at all installations by the end of the fiscal year, she said.<\/p>\n<p>The early success of QTrac further confirms the benefit to the force of centralized installation and mission support FM operations at AFIMSC, said Melissa Blakesly, AFIMSC FM director.<\/p>\n<p>\u201cWe have a customer service-driven team that has implemented DAF-wide capabilities since the standup of AFIMSC nine years ago,\u201d she said. \u201cWe are at the forefront of cultivating and harvesting innovation across the FM community in line with the Secretary of the Air Force for Financial Management\u2019s vision of \u2018Financial Excellence \u2013 Powered by Airmen, Fueled by Innovation.\u2019\u201d\n<\/p>\n<div class=\"ast-split ntext breakout \">\n<div class=\"item\">\n<div class=\"body\">\n<section class=\"ast-brandedhr\">\n<div class=\"ast-brandedhr-line\">\n<p>                <title>U.S. Air Force Logo<\/title><\/p><\/div>\n<\/section><\/div>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Air Force Installation and Mission Support Center\u2019s Financial Management Directorate has a new app that\u2019s saving comptroller customers time and eliminating the frustration of sitting in waiting areas for appointments. Called QTrac, the customer appointment scheduling, queuing and reporting tool was implemented as a pilot program at six comptroller squadrons in October 2023. Since [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":234460,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-234458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts\/234458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=234458"}],"version-history":[{"count":2,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts\/234458\/revisions"}],"predecessor-version":[{"id":234461,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/posts\/234458\/revisions\/234461"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=\/wp\/v2\/media\/234460"}],"wp:attachment":[{"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=234458"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=234458"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adn.monetizemail.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=234458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}