{"id":716600,"date":"2025-11-20T20:30:00","date_gmt":"2025-11-20T21:30:00","guid":{"rendered":"https:\/\/adn.monetizemail.com\/?p=716600"},"modified":"2025-11-20T22:16:08","modified_gmt":"2025-11-20T22:16:08","slug":"powered-by-ai-va-is-improving-veteran-care-experience","status":"publish","type":"post","link":"https:\/\/adn.monetizemail.com\/?p=716600","title":{"rendered":"Powered by AI, VA is improving Veteran care experience"},"content":{"rendered":"

AI voice tool quietly takes notes so providers can focus on you<\/h2>\n

At some VA medical centers, Veterans may notice something new during their appointments: Providers are spending more time talking to the patient and less time typing on the computer. That\u2019s because VA\u2019s Digital Health Office (DHO) introduced a new artificial intelligence<\/a> (AI) technology, called ambient AI scribe. With the Veteran\u2019s permission, ambient AI scribe works quietly in the background, giving VA health care providers more time to focus on what matters most: Connecting with Veterans.<\/p>\n

\u201cVeterans said they felt more connected to their provider because they were having a real conversation, not talking to someone typing on a computer,\u201d said Donna Hill, director of Operations for AI and Emerging Technologies, Digital Health Office.<\/p>\n

Veterans who have already experienced ambient AI scribe agreed, citing the value of human connection. As one Veteran told VA, \u201cMy provider would look me in the eye and have an actual conversation.\u201d<\/p>\n

What is ambient AI scribe technology?<\/h2>\n

The ambient AI scribe technology is designed to listen, and it generates progress notes from the clinic visit and processes the conversation between the health care provider and the patient. It saves time reduces paperwork for the provider, while improving the accuracy of the visit. More importantly, it puts the Veteran at the center of care.<\/p>\n

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The enterprise pilot will span 10 VA Medical Centers: Dallas, TX; East Orange, NJ; Erie, PA; Kansas City, MO; Loma Linda, CA; Marion, IL; Miami, FL; Prescott, AZ; San Francisco, CA; and Wilmington, DE.<\/figcaption><\/figure>\n<\/div>\n

Dr. Priya Joshi, an internist at the San Francisco VA, says the biggest impact of using ambient AI scribe is simple: \u201cIt lets us give Veterans our full attention during the moments that matter most.\u201d<\/p>\n

Providers, like Dr. Joshi, review and edit the notes captured by the ambient AI scribe technology before they are added to the Veteran\u2019s electronic health record (EHR). The technology also follows strict privacy and security standards, including full compliance with Heath Insurance Portability and Accountability Act (HIPAA). Veterans can choose for their providers to use the tool and can opt out at any time.<\/p>\n

Proven benefits<\/h2>\n
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\"An<\/a>
Veteran waits for clinic appointment at the Loma Linda VA Medical Center where his provider will use Ambient AI Scribe.<\/figcaption><\/figure>\n<\/div>\n

With less time spent typing or dictating notes, providers create a more personalized experience for Veterans, leading to better communication and overall satisfaction.<\/p>\n

Veterans who participated in the early test sites shared that their visits felt more personal, with fewer interruptions and more attention from their provider. Some noted that the after-visit summaries generated by the ambient AI scribe are clearer and easier to follow. It helps them better understand their care plan.<\/p>\n

Most Veterans whose health care provider is using the tool believe there will be a positive change in the way they are able to interact with their health care team, including better focus and communication with their provider.<\/p>\n

Makes providers\u2019 lives easier, too<\/h2>\n

Providers already using ambient AI scribe describe the impact in very human terms. One told VA it was the first time in three years they made it home in time for dinner with their family. \u201cWe love seeing patients and want to take care of our Veterans, but the charting in the Veteran\u2019s medical record takes time,\u201d shared one provider.<\/p>\n

Providers say that ambient AI scribe:<\/p>\n