Advantages of video mental health appointments
The number of health care visits taking place over video increased dramatically during the COVID-19 pandemic and many people are still choosing video for their mental health appointments. Video visits can be more convenient than meeting in person because you may not need to leave home or travel to receive care. This can be especially helpful if you have a busy schedule or live far from the nearest clinic.
Video allows you and your provider to see each other’s reactions and body language as though you were meeting face-to-face. Research has shown that video mental health visits offer the same benefits as in-person care.
Finding mental health care
If you receive health care through VA, your primary care provider can help you get connected to a mental health team. You can also find local mental health services for Veterans by searching online. Outside of VA, you can search other directories for mental health care in your area, such as the Substance Abuse and Mental Health Service Administration treatment locator.
There are a range of choices available for mental health appointments, including in-person, video or a combination of the two. Your provider can help you explore these options and together you can decide which works best for you.
Support available for video technology
If you’re feeling uncertain about using video technology, there are many resources available to help you get started. If you are receiving VA care and don’t have a device you can use for video appointments, VA can loan you a tablet to use. The VA Office of Connected Care can also guide you through the steps to prepare for your appointment and help you troubleshoot any technology issues. Their help desk is available 24/7 at 866-651-3180. Many VA facilities now have virtual health resource centers, which are staffed by health technology experts who can provide hands-on support and troubleshooting. Ask your local provider or clinic staff if they have additional resources to help you get comfortable using video.
Getting ready for your video appointment
To join your video appointment, you will need a tablet, a smartphone or a computer with a camera and microphone. Using headphones can help make your appointment more private. It’s a good idea to test out your webcam, microphone and audio in advance. You might be able do a test call if you are using a program such as VA Video Connect. When it’s time for your first appointment, you can also have a family member help you make sure everything is working.
Additional links:
- Learn more about telehealth services at VA
- PTSD Bytes episodes
If you are a Veteran experiencing a crisis or supporting a loved one who is, call 988 and press 1 for immediate assistance, or chat online at VeteransCrisisLine.net/chat.