The Interactive Customer Evaluation website, also known as ICE, empowers customers to make a difference in how IMCOM delivers products and services to the community. Anyone in the Vicenza and Darby Military Communities can access ICE and bring their praises, concerns and suggestions to the attention of the Garrison leadership. These comments assist the leadership to ensure the installation services are meeting the needs of the customers as well as recognize its top performers.
It is your comment submissions that bring outstanding customer service to the forefront for recognition and let current issues be known to help improve the quality of life within the community. When you leave your contact information, it allows the community leadership the opportunity to reach out and get the details of the situation and thank you for bringing the topic forward.
The ICE program managers are working to ensure the appropriate service providers are listed to make certain your comment gets to the correct service provider managers in a timely fashion. If you do not see a service provider you are looking for, feel free to click on the “General Site Comment” link to leave a comment and your submission will be forwarded to the correct point of contact accordingly.
The USAG Italy’s community ICE Portal links are as follows:
Vicenza Military Community:
https://ice.disa.mil/index.cfm?fa=site&site_id=321&dep=DoD
Darby Military Community: